Privacy Policy

We collect personal information that you voluntarily provide to us when placing an order, creating an account, or contacting our support team. The information we may collect includes:

• Full Name — to personalise your experience and address your orders correctly.
• Email Address — for order confirmations, shipping updates, and customer support communication.
• Delivery Address — including street, city, and postal code, required to fulfil and dispatch your order.
• Phone Number — used by our courier partners to coordinate delivery where necessary.
• Payment Information — we do not store full card details. Payments are processed through secure, third-party payment gateways.
• Browsing & Device Data — IP address, browser type, and pages visited, collected automatically to improve site performance.

The information we collect is used solely to deliver the best possible experience to our customers. Specifically, your data is used to:

• Process and fulfil orders — confirm purchases, prepare parcels, and arrange timely delivery to your address.
• Send transactional communications — order confirmation emails, shipping notifications, and delivery updates via email or WhatsApp.
• Provide customer support — resolve queries, returns, exchanges, or complaints effectively and efficiently.
• Improve our services — analyse browsing behaviour in aggregate (not individual) to understand which collections are popular and enhance the shopping experience.
• Prevent fraud — detect and prevent fraudulent transactions to protect both our customers and our business.
• Send optional marketing — only if you have opted in, we may send newsletters and promotional offers. You may unsubscribe at any time.

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with courier services or payment processors is strictly limited to what is necessary to complete your order.

We take the security of your personal information very seriously. Libaas Studio employs industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

• SSL Encryption — all data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL / TLS) technology.
• Secure Payment Processing — card transactions are handled exclusively by PCI-DSS compliant payment partners. We never store your full payment card details on our servers.
• Access Control — access to customer data is restricted strictly to authorised personnel who require it to fulfil your orders.
• Regular Reviews — our security practices are reviewed regularly to ensure they remain effective and up to date.

Our website uses cookies — small text files placed on your device — to ensure the site functions correctly and to give you a seamless shopping experience.

• Essential Cookies — required for core functionality such as maintaining your shopping bag, user session, and checkout process. These cannot be disabled without affecting site performance.
• Analytical Cookies — help us understand how visitors interact with our website (e.g., most visited pages, time spent) so we can improve usability. This data is collected anonymously.
• Preference Cookies — remember your settings and preferences (such as filter choices) to personalise your future visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of the website, including the shopping bag and checkout features.

We do not use cookies to display third-party advertising or track you across other websites. Libaas Studio products are completely ad-free.

You have full rights over the personal data we hold about you. At any time, you may contact us to exercise the following:

• Right to Access — request a copy of the personal information we hold about you.
• Right to Correction — ask us to correct any inaccurate or incomplete information in your profile.
• Right to Deletion — request that we delete your personal data, subject to any legal obligations we may have to retain it (e.g., financial records).
• Right to Opt-Out — unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly.
• Right to Data Portability — request your data in a structured, machine-readable format.
• Right to Object — object to processing of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact our team with your name, email address, and the specific request. We will respond within a reasonable timeframe, typically within 7 working days.